Ntelegence Privacy Policy
Effective Date: January 2026
Introduction
This Privacy Policy describes how The Pinpoint Group LLC, doing business as Ntelegence ("we," "us," "our," or "Ntelegence"), collects, uses, shares, and safeguards your personal information when you visit our websites (including www.ntelegence.com and related properties), use our account portals, and/or use our AI digital worker products and services.
Before you submit any information on or through the Ntelegence sites, account portal, or use our products or services, please carefully review this policy. By using any part of the Ntelegence website, service, account portal, or by continued provision of information to us, you acknowledge and understand that your use will be subject to the terms of this Privacy Policy.
Please note that some Ntelegence customers may have special agreements with us that specify the collection, use, and sharing of their information. If those special agreements and this notice conflict, those special agreements will apply.
1. What Information We Collect, How We Collect It, and Why
Customer Account Information
Customer Account Information includes information relating to your relationship with Ntelegence, such as your name, contact information, billing information, and records.
We collect and use Customer Account Information for our legitimate business interests, including:
- Understanding who our customers and potential customers are and their interests in Ntelegence products and services
- Managing our relationship with you and other customers
- Carrying out core business operations such as accounting, filing taxes, and fulfilling regulatory obligations
- Detecting, preventing, or investigating security incidents, fraud, and other abuse or misuse of our products and services
Information You Provide Directly
When you complete web forms on our sites (such as "Contact Sales" or "Contact Support" pages), participate in surveys, sign up for newsletters, or register for events, we collect the information you provide.
We use this information to:
- Respond to your inquiries
- Fulfill the purpose for which you provided it
- Communicate with you about our products, services, and events
Information We Collect Automatically
When you visit the Ntelegence site, we and our service providers acting on our behalf automatically collect certain data using tracking technologies, including cookies and web beacons.
We use this information to:
- Understand how visitors use our website and which pages and features are most popular
- Improve our website and user experience
- Track performance of our advertisements
- Improve navigation and personalize your experience
- Conduct propensity-to-purchase analysis
Account Credentials and Authentication
When you create an account with Ntelegence, you provide:
- Email address, name, and service address
- Password and authentication credentials
- Two-factor authentication telephone number (if enabled)
- Payment method information
We use this information to:
- Authenticate your identity and allow you to access your account
- Communicate with you about your account and services
- Bill you for your use of our products and services
- Detect and prevent fraud
- Maintain account security
API Keys and Service Credentials
If you use our API, you will be assigned authentication keys and tokens. We use these to:
- Authenticate your API requests
- Track your usage for billing purposes
- Prevent unauthorized access
- Monitor for unusual activity patterns
Customer Support Interactions
When you contact our support, sales, or account management teams, we collect information about your inquiries, use cases, business requirements, and technical issues. We use this information to:
- Help resolve your questions and problems
- Improve our products and services
- Train our team members
- Detect and prevent abuse
Device and Usage Information
We collect information about:
- Your IP address and device identifiers
- Browser type and operating system
- Pages visited and features used
- Frequency and duration of service usage
- Geographic location data (if permitted)
This helps us maintain service performance, monitor usage trends, and improve our services.
2. Children
We do not knowingly collect any personal information directly from children under the age of 16. If we discover we have received any personal information from a child under the age of 16 in violation of this policy, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 16, please contact us at privacy@ntelegence.com.
3. Who We May Share Your Information With
Third-Party Service Providers
We may share your information with third-party service providers or consultants who need access to provide their services on our behalf, such as:
- Website analytics companies
- Payment processors
- Cloud storage and hosting providers
- Third-party advertising partners
These providers are limited to accessing or using your information only to provide services to us and must provide reasonable assurances that they will appropriately safeguard your information.
Compliance with Laws
We may disclose your information to a third party if:
- We believe disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or government request (including to meet national security or law enforcement requirements)
- We need to obtain legal advice
- We need to enforce our agreements and policies
- We need to protect the security or integrity of the Ntelegence site or our services
- We need to protect ourselves, our other customers, or the public from harm or illegal activities
- We need to respond to an emergency we believe in good faith requires disclosure to assist in preventing death or serious bodily injury
If Ntelegence is required by law to disclose your information that directly identifies you, we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena, or court order. We object to requests we do not believe were issued properly.
Affiliates
We may share your information with our affiliates, who will use it for the same purposes as described in this policy.
Business Transfers
If we go through a corporate sale, merger, reorganization, dissolution, or similar event, your information may be part of the assets transferred or shared in connection with due diligence. Any acquirer or successor may continue to use your information as described in this policy.
Aggregated or De-Identified Data
We may share information that has been de-identified or aggregated in a way that does not directly identify you.
No Direct Marketing Sharing
We do not share your information with third parties for their direct marketing purposes without your consent.
4. How We Secure Your Information
We use appropriate security measures to protect your information both online and offline. These measures vary based on the sensitivity of the information we collect, process, and store, and the current state of technology.
Please note that no website or internet transmission is completely secure, so while we strive to protect your information, we cannot guarantee that unauthorized access, hacking, data loss, or a data breach will never occur.
Data Storage and Retention:
- We store your personal information for as long as is reasonably necessary for the purposes for which it was collected
- In some circumstances, we may store information for longer periods to comply with legal, regulatory, tax, or accounting requirements
- We may retain information to maintain accurate records of your dealings with us in the event of complaints or legal proceedings
5. Links to Other Websites
We are not responsible for the practices employed by websites or services linked to or from our service. When you use a link to go to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website are subject to that third party's own rules and policies.
6. Social Media and Third-Party Features
Our website may include social media features and widgets (such as Facebook Like buttons or Share This buttons). These may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function. These features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
7. Advertising
We partner with third-party ad networks to display advertising on our website or manage our advertising on other sites. Our ad network partners use cookies and web beacons to collect information about your activities on our and other websites to provide you with targeted advertising based on your interests.
If you wish to not have this information used for the purpose of serving targeted ads, you may opt out through the available mechanisms on our site or through industry opt-out tools. Please note this does not opt you out of being served advertising; you will continue to receive generic ads.
8. How We Tell You About Changes to Our Privacy Practices
We may change our Privacy Policy from time to time. If we make changes, we'll revise the "Effective Date" at the top of this policy. We will notify you of changes through reasonable means of communication, such as email or posting on our website. We will comply with applicable law with respect to any changes we make.
9. Your Choices About Your Information
Access and Changes
You may access and make changes to certain parts of your account information through your Ntelegence account portal.
To request deletion of, access to, or to make changes to information we've collected from you, email us at privacy@ntelegence.com.
Please note that:
- Even if you request deletion, we may retain information in aggregated or anonymized form that does not identify you
- We will not delete your information if we are legally required to maintain it
- We may ask for additional information to confirm your identity and for security purposes before taking action
- We reserve the right to charge a fee where permitted by law if your request is manifestly unfounded or excessive
- We will respond to your request within a reasonable timeframe
Promotional Communications
If you are receiving promotional emails from us, you can:
- Follow the unsubscribe/opt-out instructions in those emails
- Contact our support team to opt out
Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to updates to our terms of service, privacy notices, security alerts, and other notices relating to your access to or use of our products and services.
Cookies and Tracking Technologies
For details on how to manage your preferences for cookies and tracking technologies, please check out our Cookie Policy.
10. How to Resolve Disputes Relating to Our Privacy Practices
If you have a dispute with us relating to our privacy practices, please email us at privacy@ntelegence.com.
11. How You Can Contact Us
By Email: privacy@ntelegence.com
By Mail:
The Pinpoint Group LLC (d/b/a Ntelegence)
22068 E. Tufts Cir, Aurora, CO 80015
12. Additional Information for EU Residents
Lawful Basis for Processing
We will only collect, use, and share your personal information where we are satisfied that we have an appropriate legal basis to do this because:
- You have provided consent to us using the personal information (for example, you have opted-in to receiving marketing communications from us)
- Our use of your personal information is in our legitimate interest as a commercial organization (for example, communicating with you to resolve a complaint or query, or tracking your use of our site using cookies to improve and tailor your browsing experience) – we look after your information in a way that is proportionate and respects your privacy rights, and you have a right to object to this processing
- Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation
- Processing is necessary to perform our contract with you
Your EU Rights
In addition to the access, correction, and erasure rights referred to above, you also have:
- A right to object to direct marketing
- A right to object to any use of your personal information based on a "legitimate interest" justification
- A right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
- A right to lodge a complaint with your local supervisory authority
To exercise any EU specific right, please contact privacy@ntelegence.com.
International Transfers
Ntelegence is based in the United States. By using our services, you understand that your information will be stored on servers in the United States, which has different standards of data protection than the EU.
We use service providers located around the world. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and to protect your privacy rights and interests.
13. California Consumer Privacy Act – Information for California Consumers
Out-of-Scope Information
This notice does not address our handling of personal information that is:
- Exempt from the CCPA because it is covered by existing qualifying privacy laws
- Collected in a business-to-business context where you are acting as an employee, owner, director, officer, or contractor of another business
- Collected on behalf of our customers when you are an end user of their services
Categories of Personal Information We Collect
We collect the following categories of personal information about consumers:
- Identifiers (name, email, phone number, postal address, IP address)
- Commercial information (purchase history, billing information, account activity)
- Internet/electronic network activity (browsing history, website interactions, cookies)
- Geolocation data (city/region level)
- Inferences drawn from personal information (preferences, interests, purchasing behavior)
Purposes for Collection and Disclosure
We collect and use personal information for:
- Providing our services and communicating with you
- Processing payments and managing billing
- Improving our website and services
- Marketing and advertising
- Detecting and preventing fraud and security issues
- Complying with legal obligations
- Defending claims and legal actions
California Consumer Rights
Opt-Out of Collection: You may opt-out of the collection of your personal information through our cookie consent tool.
Deletion: You have the right to request deletion of personal information we have collected about you, subject to certain exemptions.
Right to Know: You have the right to request:
- Categories of personal information collected
- Categories of sources of personal information
- Business purposes for collecting information
- Categories of third parties with whom we have disclosed information
- Specific pieces of personal information we hold about you
Submitting Requests:
You can submit a deletion or right-to-know request by:
- Emailing us at privacy@ntelegence.com
- Contacting us through our website support channels
We will respond to verifiable requests within 45 days, or notify you if additional time (up to 45 additional days) is needed.
No Discrimination
We will not discriminate against you for exercising your rights under the CCPA.
Acknowledgment
By using Ntelegence services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.