At Ntelegence, we specialize in providing invaluable insights into your customer communications. By harnessing data from state-of-the-art technologies including call tracking, recording, and transcription, texting, and chat, we gather essential metrics from the interactions between your customers and your agents.
Our new, industry-leading AI-powered techniques take it a step further, enabling us to assess various aspects of these conversations. From gauging caller sentiment to identifying purchase intentions, appointment bookings, and automatically obtaining contact information like names and email addresses – we gather information to fill in the blanks on your sales and service opportunities. We even keep track of price quotes that were provided and even small things like if your agent thanked the caller for reaching out.
Unlock the power of AI-driven analytics to optimize your customer interactions and drive business growth with Ntelegence!