Basic Call Tracking includes:
🔸Local or toll-free numbers
🔸FREE Call recording
🔸FREE After-hours routing
🔸FREE Customizable voicemail
🔸Dashboard access with reports
🔸Automated e-mail reports
Studies show that 80% of us simply hang up when we reach voicemail. As a business, we sure hope those people call back, right? Already have voicemail? Ntelegence voicemail will capture the caller's ID (and name where available) regardless of whether a message was left, send you an instant alert, and give you the opportunity to return that call with one click.
Several options are offered here. You may record your own greetings, utilize our customized system greetings, or select to have a professional one produced through one of our partners.
Missed Call Alerts
Pretty much every business receives calls during open hours where the caller got impatient and hung up before anyone answered. Ntelegence will provide alerts for Missed Calls so no opportunities are lost.
Custom IVR Menus
We can set up simple or more complex IVR menus for you. Simple applications would be to "Press 1 for Sales, Press 2 for Customer Service," or "For Spanish, press 2." (FYI- we support 30+ languages). Callers can be directed to specific departments/agents or you can just collect this information for marketing and business intelligence purposes.
Ntelegence has the ability to allow you to receive and send text/SMS messages through your tracking phone numbers. This opens up a very valuable communication channel to your customers as cell phones are quickly replacing landlines completely.